Frequently Asked Questions

Online reservations can be made from 10:00 on the 1st of each month for up to 3 months in advance (including the current month).
(For example: Reservations for April can be made from 10:00 on February 1.)

Tickets are available both online and at the Ticket Counter. There are a limited number of tickets available and may become sold-out.

■Online Purchases
＜1st Shift＞ Until 12:00 on the day of visit.
＜2nd Shift＞ Until 18:00 on the day of visit.

■Ticket Counter Purchases
[Tokyo] From around 7:40 at Center Port 1F. From around 10:00 at the Ticket Counter.
[Koshien] ＜1st Shift＞ From around 7:30 at the Ticket Counter. ＜2nd Shift＞ From around 9:30 at the Ticket Counter.
[Fukuoka] From around 7:40 at the Bus Terminal Entrance. From around 10:00 at the Ticket Counter.

There is no waiting list for reservation cancellations.
When there have been cancellations, the reservation calendar may be updated with a 〇 mark.

Reservations cannot be made for only kids (aged 3-12) or only adults (aged 16+).
However, reservations can be made for only teenage kids (aged 13-15).

Toddlers do not require a reservation (they can enter for free).
However, adults and toddlers cannot participate in activities, and groups containing only adults and toddlers cannot enter KidZania.

A maximum of 19 people can be included per reservation. Also, larger groups can also be reserved separately.
For groups of 20 or more people, please make your reservation through KidZania's Group Website.

Reservation numbers can be viewed on MyPage.

In order to be eligible for the Kids with Disabilities admission fee, you must present documents issued by a Japanese governmental authority (disability certificate, nursing care certificate, or welfare certificate).
Medical certificates issued outside of Japan are not eligible for Kids with Disabilities admission fees, so reservations at the Regular General Admission fee are required in such a case.

There are no discounted admission fees for adults with disabilities.

If an error code is displayed during the reservation process, take a note of the error code and contact your credit card company or the KidZania Information Center.

If you did not receive a reservation confirmation email, please check the following issues:

Reservation confirmation emails cannot be resent.
Your 14-digit reservation number is required to enter KidZania, please check it by logging in to MyPage and checking the e-Ticket screen.

When using a debit card, a temporary duplicate charge may occur based on the card's specifications. The duplicate amount will be refunded by your card company at a later date. For details, please contact your card company.

For reservations made online, you can cancel or change the date, shift, number of guests, or plan through MyPage. There is no fee.

For details, please check About Fees.

The reservation system does not allow changes to the group representative, however you can change the group representative on the day of your visit.
Please present documents that can verify your reservation (reservation number, e-Ticket screen, etc.) to the staff when checking in at KidZania.

The location of your reservation cannot me changed. Please cancel your current reservation through MyPage and make a new reservation through the new location's website.

Additional guests cannot be added under any of the following circumstances:

The changed admission fee will be charged to the credit card you used at the time of reservation.
The previous admission fee will be refunded through your credit card company. Refund times vary, so please contact your credit card company for details.

Data will be sent to your credit card company two days after the change or cancellation.
The timing of the refund depends on the credit card company's processing schedule and contract details (such as closing dates), so please contact your credit card company for details.

If you are using a free Microsoft email service (Hotmail, Outlook, or Live), you might not receive the authentication email due to system security issues. Please try registering a different email address.

Please refer to the following information.

[Tokyo]

■1st Shift

■2nd Shift

[Koshien]

■1st Shift

■2nd Shift

[Fukuoka]

■1st Shift

■2nd Shift

First, please check-in at the Ticket Counter. After that, enter KidZania when entry begins and activities will start at the opening time.

For details, please check the links below.

■Online Reservations Through KidZania's Official Website

Please bring one of the following items.

■Other Methods of Reservation

Please bring one of the items shown above in addition to any items listed on your invitation, etc.

Order Tickets are numbered cards given to guests entering the 2nd Shift in the order that they check-in.
Order Tickets are distributed starting from around 10:15 in Tokyo, and around 9:30 in Koshien and Fukuoka.

If you are entering both 1st and 2nd Shifts as the same group, you will receive a priority Order Ticket for the 2nd Shift.

Yes, you can enter KidZania after it has already opened.
However, please be aware that some activities may already have all of their reservations full by the time you enter.

Only adults can temporarily exit and re-enter KidZania. For details, please check Spending Time: Guardians.

Guests can leave KidZania early if all members of their group exit together.
However, after exiting, guests will not be able to re-enter.

KidZania is suited for kids aged 3 to 15. The staff will provided support as necessary according to the kid's age.

Kids are given a JOB Schedule Card when entering KidZania.
To reserve an activity, kids should take their JOB Schedule Card to the establishment they want to experience and give it to a staff member.
(Additional activities can be experienced, one-at-a-time, if the activity finishes before the Return Time of the latest reserved activity.)

For details, please check Experiencing Activities.

You can also watch the video How to Reserve Activities at KidZania.

Activities cannot be reserved before entering KidZania. Kids must reserve activities themselves after entering KidZania.
However, KidZania Professional Members have the opportunity to reserve activities in advance. For details, please check KidZania Professional.

KidZania offers a variety of programs in English.
Some Japanese activities use simple English greetings and responses, some activities are called E@K Activities and are conducted in English, and the English Activities Program is also available in which kids can experience 5 consecutive activities in English.
Kids of all English ability levels are invited to participate.
For details, please check the links below.

Coin lockers are available at each KidZania. For details, please check the information below.

[Tokyo]
There are no coin lockers inside KidZania. However, coin lockers are available outside the entrance to KidZania Tokyo.
Large luggage can also be stored at the Entrance Counter or Parents Lounge for a fee.

[Koshien]
Coin lockers are available at the KidZania Koshien Airport Counter (3rd Floor).
Large luggage can also be stored at the Parents Lounge for a fee.

[Fukuoka]
Coin lockers are available at the KidZania Shop inside KidZania Fukuoka and also at the bus terminal located at LaLaport Fukuoka.
Large luggage can be stored at the entrance for a fee.

Guests are prohibited from bringing food into KidZania.
(However, allergy-related food and baby food are permitted.)
Up to one bottled drink per guest can be brought into KidZania.

Adults can watch kids participating in activities or take a break in the Parents Lounge (exclusive for adults).
If all kids in your group are 6 years old or older, then all adults can temporarily exit KidZania together.
For details, please check Spending Time: Guardians.

Yes, photos and videos are allowed to be taken from outside the activities.
(Photos or videos are not allowed to be take by kids inside an activity.)
For details, please check Spending Time: Guardians.

KidZania Tokyo and KidZania Koshien have four restaurants each, and KidZania Fukuoka has three restaurants.
Each restaurant has dining areas located nearby.

For details, please check the links below.

Allergy information may change daily according to the available menu items, so please check at each restaurant on the day of your visit.

Generally, kids with food allergies will not be allowed to participate in activities involving food.
For details, please check the PDF files below.

[Tokyo]
Toyosu Station on the Tokyo Metro Yurakucho Line (8-minute walk from Exit 2).
Toyosu Station on the Yurikamome Line (8-minute walk).
For details, please check Access.

[Koshien]
Koshien Station on the Hanshin Line (14-minute walk from East Exit).
For details, please check Access.

[Fukuoka]
Takeshita Station on the JR Kagoshima Main Line (9-minute walk).
For details, please check Access.

[Tokyo]
Please use the LaLaport Toyosu 1 parking lot.
For details, please check Access.

[Koshien]
Please use the LaLaport Koshien parking lot.
For details, please check Access.

[Fukuoka]
Please use the LaLaport Fukuoka parking lot.
For details, please check Access.

Parking can be validated as shown below. Please present your parking ticket at the KidZania Airport Counter.

[Tokyo]
The first hour is free. Following that, parking validation is provided according to your reservation plan.

[Koshien]
The first two hours are free. Following that, parking validation is provided according to your reservation plan.

[Fukuoka]
Parking validation is provided according to your reservation plan.

Data can be downloaded by following the steps shown below.

Downloaded files are usually found in the following locations.

Please try using a different playback app or device.

Expiration dates cannot be extended.
After the expiration date has passed, all data will be deleted and will no longer be available for download.

Until 16:00 on the day of your visit, please contact the KidZania Information Center.

■After the day of your visit, please contact us according to the type of item that was lost.

KidZos can be used o shop at the Department Stores in KidZania Tokyo and KidZania Koshien, and at the Shopping Mall in KidZania Fukuoka.
KidZos can also be used to experience customer activities. However, kidZos cannot be used to purchase items from restaurants or souvenir shops.

■Usable Items

■Unusable Items