About Fees

Change / Cancel Your Reservation

  • Reservations made online can be changed or canceled until 11:55pm the day before your visit.
  • A single reservation can be changed up to 3 times. All changes are subject to availability.
  • Cancelations are not accepted and refunds are not offered after 11:55pm the day before your visit.
Detail Handling Fee
Day / Shift Change 205 per reservation
Optional Plan Change 205 per reservation
Add/ Maintain Number of Guests No Fee
Reduce Number of Guests 205 per person
Day / Shift Change + Reduce Number of Guests 205 per reservation + 205 per person
Optional Plan Change + Reduce Number of Guests 205 per reservation + 205 per person
Day / Shift / Optional Plan Change + Reduce Number of Guests 205 per reservation + 205 per person
Cancelation 205 per person

Date / Shift Change

If you wish to change the shift or date of your visit, a handling fee of 205 (w/tax) will be added to your updated admission fees. A full refund for your original reservation charges will be processed after your new reservation total is charged to your credit card.

ExampleChange your reservation from the 1st Shift to the 2nd Shift.

Original Reservation - Weekday 1st Shift
1 Adult (1,998) + 1 Primary School Student (4,158) = 6,156
Amount charged to your credit card :
6,156
New Reservation - Weekday 2nd Shift
1 Adult (1,998) + 1 Primary School Student (3,402) + handling fee (205) = 5,605
Amount refunded to your credit card :
6,156
Amount charged to your credit card :
5,605

Optional Plan Change

If you wish to change the optional plan, a handling fee of 205 (w/tax) will be added to your updated admission fees. A full refund for your original reservation charges will be processed after your new reservation total is charged to your credit card.

ExampleChange from a StarFlex Pass reservation to a regular 2nd Shift reservation.

Original Reservation - StarFlex Pass
1 Adult (1,080) + 1 Primary School Student (1,620) = 2,700
Amount charged to your credit card :
2,700
New Reservation - Weekday 2nd Shift
1 Adult (1,998) + 1 Primary School Student (3,402) + handling fee (205) = 5,605
Amount refunded to your credit card :
2,700
Amount charged to your credit card :
5,605

Add / Maintain Number of Guests

If you wish to add Guests or maintain the number of Guests in your group, no handling will charged.
A full refund for your original reservation charges will be processed after your new reservation total is charged to your credit card.
Adding Guests to your reservation is subject to availability.

ExampleChange the composition of your Group for a regular 2nd Shift reservation.

Original Reservation - Weekday 2nd Shift
1 Adult (1,998) + 2 Primary School Students (6,804) = 8,802
Amount charged to your credit card :
8,802
New Reservation - Weekday 2nd Shift
2 Adults (3,996) + 1 Primary School Student (3,402) = 7,398 ¦No handling fee
Amount refunded to your credit card :
8,802
Amount charged to your credit card :
7,398

Reduce Number of Guests

If you wish to reduce the number of Guests in your reservation, a handling fee of 205 (w/tax) will be added to your updated admission fees for each person canceled from your reservation. A full refund for your original reservation charges will be processed after your new reservation total is charged to your credit card.

ExampleCancel one person from your reservation.

Original Reservation - Weekday 2nd Shift
1 Adult (1,998) + 2 Primary School Students (6,804) = 8,802
Amount charged to your credit card :
8,802
New Reservation - Weekday 2nd Shift
1 Adult (1,998) + 1 Primary School Student (3,402) + handling fee (205) = 5,605
Amount refunded to your credit card :
8,802
Amount charged to your credit card :
5,605

Cancelation

If you wish to completely cancel your reservation, a handling fee of 205 (w/tax) will be charged for each person canceled from your reservation. A full refund for your original reservation charges will be processed after your handling fee total is charged to your credit card.

ExampleCancel your reservation.

Original Reservation - Weekday 2nd Shift
1 Adult (1,998) + 2 Primary School Students (6,804) = 8,802
Amount charged to your credit card :
8,802
Canceled reservation handling fees
3 people x 205 = 615
Amount refunded to your credit card :
8,802
Amount charged to your credit card :
615

Processing Refunds

Refunds will be processed to the credit card used to make the original reservation.

Credit Card Refund System

Processing will begin 2 days after you change or cancel your reservation.
You will receive your refund in due time depending on the processing cycle of your credit card company.