About Fees

Change / Cancel Your Reservation

  • Reservations made online can be changed or canceled until 11:55pm the day before your visit.
  • A single reservation can be changed up to 3 times. All changes are subject to availability.
  • Cancelations are not accepted and refunds are not offered after 11:55pm the day before your visit.
Detail Handling Fee
Day / Shift Change ¥210 per reservation
Optional Plan Change ¥210 per reservation
Add/ Maintain Number of Guests No Fee
Reduce Number of Guests ¥210 per person
Day / Shift Change + Reduce Number of Guests ¥210 per reservation + ¥210 per person
Optional Plan Change + Reduce Number of Guests ¥210 per reservation + ¥210 per person
Day / Shift / Optional Plan Change + Reduce Number of Guests ¥210 per reservation + ¥210 per person
Cancelation ¥210 per person

※Handling fees are including sales taxes.

Date / Shift Change

If you wish to change the shift or date of your visit, a handling fee of ¥210 (w/tax) will be added to your updated admission fees. A full refund for your original reservation charges will be processed after your new reservation total is charged to your credit card.

ExampleChange your reservation from the 1st Shift to the 2nd Shift.

Original Reservation - Weekday 1st Shift
1 Adult (¥2,035) + 1 Primary School Student (¥4,235) = ¥6,270
Amount charged to your credit card :
6,270
New Reservation - Weekday 2nd Shift
1 Adult (¥2,035) + 1 Primary School Student (¥3,465) + handling fee (¥210) = ¥5,710
Amount refunded to your credit card :
¥6,270
Amount charged to your credit card :
5,710

※Handling fees are including sales taxes.

Optional Plan Change

If you wish to change the optional plan, a handling fee of ¥210 (w/tax) will be added to your updated admission fees. A full refund for your original reservation charges will be processed after your new reservation total is charged to your credit card.

ExampleChange from a StarFlex Pass reservation to a regular 2nd Shift reservation.

Original Reservation - StarFlex Pass
1 Adult (¥1,100) + 1 Primary School Student (¥1,760) = ¥2,860
Amount charged to your credit card :
2,860
New Reservation - Weekday 2nd Shift
1 Adult (¥2,035) + 1 Primary School Student (¥3,465) + handling fee (¥210) = ¥5,710
Amount refunded to your credit card :
2,860
Amount charged to your credit card :
5,710

※Handling fees are including sales taxes.

Add / Maintain Number of Guests

If you wish to add Guests or maintain the number of Guests in your group, no handling will charged.
A full refund for your original reservation charges will be processed after your new reservation total is charged to your credit card.
Adding Guests to your reservation is subject to availability.

ExampleChange the composition of your Group for a regular 2nd Shift reservation.

Original Reservation - Weekday 2nd Shift
1 Adult (¥2,035) + 2 Primary School Students (¥6,930) = ¥8,965
Amount charged to your credit card :
8,965
New Reservation - Weekday 2nd Shift
2 Adults (¥4,070) + 1 Primary School Student (¥3,465) = ¥7,535 ※No handling fee
Amount refunded to your credit card :
8,965
Amount charged to your credit card :
7,535

※Handling fees are including sales taxes.

Reduce Number of Guests

If you wish to reduce the number of Guests in your reservation, a handling fee of ¥210 (w/tax) will be added to your updated admission fees for each person canceled from your reservation. A full refund for your original reservation charges will be processed after your new reservation total is charged to your credit card.

ExampleCancel one person from your reservation.

Original Reservation - Weekday 2nd Shift
1 Adult (¥2,035) + 2 Primary School Students (¥6,930) = ¥8,965
Amount charged to your credit card :
8,965
New Reservation - Weekday 2nd Shift
1 Adult (¥2,035) + 1 Primary School Student (¥3,465) + handling fee (¥210) = ¥5,710
Amount refunded to your credit card :
8,965
Amount charged to your credit card :
5,710

※Handling fees are including sales taxes.

Cancelation

If you wish to completely cancel your reservation, a handling fee of ¥210 (w/tax) will be charged for each person canceled from your reservation. A full refund for your original reservation charges will be processed after your handling fee total is charged to your credit card.

ExampleCancel your reservation.

Original Reservation - Weekday 2nd Shift
1 Adult (¥2,035) + 2 Primary School Students (¥6,930) = ¥8,965
Amount charged to your credit card :
8,965
Canceled reservation handling fees
3 people x ¥210 = ¥630
Amount refunded to your credit card :
8,965
Amount charged to your credit card :
630

※Handling fees are including sales taxes.

Processing Refunds

Your refund will be processed to the credit card used to make the original reservation.

Credit Card Refund System

Processing will begin 2 days after you change or cancel your reservation.
You will receive your refund in due time depending on the processing cycle of your credit card company.