Terms of Use of KidZania Facilities

“KidZania” operated by KCJ GROUP INC. (hereinafter referred to as “the Company”) is “the town in which children are the lead” where children can learn the mechanism of society with enjoyment by selecting activities on their own and experiencing various jobs and services as if they were adults. The aim of KidZania is to provide various children who visit KidZania with an opportunity for learning to develop an ability to live in the real world through the experiences they have in KidZania. In order to fully realize the purpose of KidZania, that is, to enable all participants to obtain learning opportunity equally, KidZania is made available only to customers who comply with these Terms of Use. Please note that if you do not agree to or breach any of these Terms of Use, you may be declined to enter or asked to leave the facility. We kindly ask for your cooperation.

KidZania is made available to a customer who possesses an authorized reservation for admission (reservation number) purchased by paying the admission fee prescribed by the Company, who has properly obtained and possesses an invitation ticket, etc. issued/provided by the Company or its sponsoring companies, etc., who pays the admission fee on the day, and who is otherwise properly granted entitlement to enter the facility by the Company. Please safely keep the entry statement given to you at the time of entry. The Company may request you to present it even after entry.
The Company prohibits reselling the following items (hereinafter referred to as the “Admission Ticket, etc.”) to a third party whether for profit or not. Reselling includes an act of attempting to resell the Admission Ticket, etc., including an act of selling them at a flea market site or an auction site on the Internet.
- an Admission Ticket;
- a reservation number;
- an invitation card;
- various types of invitation tickets provided by the Company; and
- any other status which enables a person to enter KidZania.
If any reselling of an Admission Ticket, etc. to a third party is found, the Company shall invalidate the relevant Admission Ticket, etc. Please note that you cannot make a reservation or enter the facility with an invalidated Admission Ticket, etc. Both Purchase of an Admission Ticket, etc. from a third party and use of an Admission Ticket, etc. purchased from a third party are also prohibited. Please note that the Company shall not be held liable for any trouble arising from or in connection with an Admission Ticket, etc. purchased from a third party and will not compensate for any damage due to the inability to use such Admission Ticket, etc.
Please note that in order to ensure safety and security of customers, we perform baggage inspection at the time of your entering and re-entering the facility. In addition, please follow the instructions of our employees regarding the entry and exit rules associated with the replacement system and other business methods on the day.
Due to operational reasons or other circumstances of KidZania, the operation of a specific facility or the pavilions where children experience activities may be suspended, discontinued, or partially restricted. The operating time is also subject to change.
KidZania is "the town in which children are the lead" where children can learn the mechanism of society with enjoyment by selecting activities on their own and experiencing various jobs and services as if they were adults, and is designed to provide children with learning opportunities to develop the ability to live in the real world. In order to achieve such purpose, the Company provides necessary and reasonable support to ensure that various children who visit KidZania can experience activities equally, safely, and peacefully. However, depending on any characteristics or condition of the child, cooperation of guardians or chaperons of the children may be required from time to time. Please cooperate with employees of the Company if they request to do so.
If the Company finds that any behaviors, remarks, clothing, etc. of a child or his/her guardian/chaperon may cause annoyance to other customers or interfere with the smooth implementation of the activities, the Company may request the guardians or chaperons for appropriate cooperation and further necessary support. In the unlikely event that you do not respond to this or if the situation does not improve even if you respond, the Company may decline your entry or request to leave.
Although the Company endeavors to provide the safety of children in the facility and the best security function to enable children to have a pleasant and fulfilling experience, please understand that it cannot be perfect. Please note that in case of the occurrence of a theft, a disruptive accident, an injury, or an accident causing bodily injury due to your intention or negligence, the Company and its affiliated companies may not be held liable for it.
The Company shall not be held liable for any damage caused by discontinuation of use of the facility due to an act of God, instruction by an authority concerned, or other reasons not attributable to the Company. In addition, if any building, equipment, furniture and fixtures, lending equipment, etc. are damaged or lost due to your intention or negligence or if the Company or the facility incurs damages because of a breach of any of these Terms of Use by the customer, the Company shall claim compensation for all such damages.
Taking photos and videos are allowed within KidZania; however, it may be declined if the Company recognizes that it can cause annoyance to other customers. Audio or video recording within the pavilions where children experience activities may not be done without prior permission of the Company.
Please refrain from using mobile phones at places where it can cause annoyance to other customers.
When the Company or mass media such as newspapers and TV takes pictures or otherwise collects information on the condition and activities within KidZania, you might be included in or be the subject of the pictures, etc. Such pictures might be used in a press report, advertisement, promotion, goods for sale, etc. Your understanding is kindly requested.
In KidZania, the employees of the Company or its contractors shall take pictures of children and sell such pictures in a way that other customers who have entered the facility can look. In addition, depending on the pavilions, pictures of children and videos of activities (usually with other children participating in the experience together) may be made available for downloads by the download service provided by the Company or sponsor companies, or in forms of other recording media, etc. Your understanding is kindly requested in advance. If you do not wish to be taken pictures, please inform the staff when entering the facility or at the reception of each pavilion.
In case of a disaster such as fire and earthquake, please evacuate safely following the instructions of the employees of the Company.
The following acts are strictly prohibited. In case of breach, the Company may request such customer to leave the facility immediately and may deny entrance to KidZania and all other facilities operated by the Company. In addition, the Company may not allow such customers to participate in services including online content and other events, etc. provided by the Company.
- bringing dangerous substances, pets other than assistance dogs, food and drinks (excluding water bottles, allergen-free food, and baby food) into the facility;
- distributing or displaying goods, etc.;
- taking pictures for a commercial purpose;
- gatherings/speeches;
- smoking within the facility (including electronic cigarettes, smokeless cigarettes, etc.);
- acts that may cause annoyance to other customers through behaviors, remarks, clothes, etc.;
- acts that may interfere with smooth implementation of the activities;
- acts that may infringe the rights or interests (including honor, etc.) of the Company or third parties including other customers;
- acts of violence, verbal abuse, harassment, or any other acts that may offend public order or morals, or acts to provide a third parties including other customers with information offensive to public order or morals;
- activities related to religion or politics or any other acts that is not suitable with the nature of KidZania;
- commercial activities without consent of the Company;
- acts that violate laws or regulations; and
- any other acts that the Company deems inappropriate.
The Company may, as it deems necessary or appropriate, modify these Terms within a reasonable scope. In the event of any change to these Terms, the Company will notify you of the effective date and content of the revised Terms by posting on its official website or other appropriate means at least a considerable period of time prior to the effective date.